1. Schedule patients for their procedures as ordered by physician or nurse practitioner.
2. Schedule patients to outside physicians. Transmit required medical records. Obtain required insurance authorization.
3. Educate patients regarding the prep for their procedure(s) explaining the need to follow all directions.
4. Schedule and update patient information in computer when necessary.
5. Send a letter to the patient when unable to contact by phone for scheduling.
6. Knowledgeable in insurance plans and their requirements if pre-certification is required
7. Verify if there is a referral needed from their primary care physician.
8. Send out pertinent forms to patients after scheduling.
9. Follow up on all orders requested by provider in EMR.
10. Reschedule patients when necessary resulting from the patient needing to reschedule or a change in the physician’s schedule.
11. Document all phone calls for scheduling and/or cancellations.
12. Pre-certify capsule endoscopy and radiology tests when required by insurance
13. Coordinate in-house US Tech schedule.  Call and confirm ultrasound patients
14. Coordinate hospital schedule with on-call physician and hospital NP
15. Report “incidents” per the policy and procedure established by the corporation
16. All other duties as assigned

Job Eligibility Requirements: 

1. Medical Assistant degree or previous experience in medical office scheduling
2. Possess good communication skills with both co-workers and the public.
3. Friendly and courteous at all times with both the public and with co-workers.
4. Organized and detail oriented.
5. Possess an ability to work under pressure
6. Team player
7. Self-motivated
8. Familiar with HIPAA regulations