Duties and Responsibilities:

• Greet customers, and provide face-to-face client assessments in their pursuit of obtaining utility assistance.
• Receive and screen applicant’s required paperwork for specific program applications, prior to the Intake Specialist interview.
• Multi-line phone system - Respond to all incoming client calls, answer questions and/or transfer calls to an appropriate intake specialist or department.
• Educates clients on program services
• Refers clients for services, as needed, within the agency and/or to partner agencies

Skills and Specifications:

• Excellent organizational skills with the ability to prioritize workload and meet deadlines
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Excellent customer relation skills with all contacts including coworkers, clients and referral sources.
• Knowledge of basic math functions.

Education and Experience:

• High School Diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services.
• Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency, exhibiting  a passion for working with low-income clients